Thank you for choosing our hardware tools products on btbccp.com! We are committed to providing you with high-quality products and a good shopping experience. If you are not satisfied with the products you received, we provide flexible return and exchange services.
✅ Returnable situations
We accept return and exchange applications in the following situations:
Products have quality problems or transportation damage
The received products do not match the order (wrong model/quantity)
The products are unused, undamaged, and the packaging is intact
❌ Non-returnable situations
The following situations are not applicable to the return and exchange service:
The product has been used or is not in its original state
Unable to provide valid order information
Products purchased from channels other than this website (btbccp.com)
🔄 Return and exchange process
Contact customer service
Send an email to service@btbccp.com and provide the order number, problem description and related photos.
Review and confirmation
We will reply to you within 1-2 working days and confirm whether it meets the return and exchange standards.
Return Shipping
Please send the product to the following address and include the order information in the package.
Refund or Exchange Processing
After receiving the product and confirming that it is correct, we will process a refund or re-ship for you within 5 working days.
📦 Return Address
Handan Baomu E-commerce Co., Ltd.
Address: No. 78, District 1, Xixinzhai Village, Dabeiwang Town, Yongnian District, Handan City, Hebei Province
Postal Code: Fill in according to the region
💰 Refund Instructions
The refund will be returned to your payment account by the original route; the arrival time depends on the payment platform
If the return is due to quality problems or wrong delivery, we will bear the shipping cost
For returns due to subjective reasons (such as dislike/unsuitable), the shipping cost shall be borne by the buyer
📩 Contact Us
If you have any questions, please feel free to contact our customer service team:
Email: service@btbccp.com
Website: www.btbccp.com
Company Name: Handan Baomu E-commerce Co., Ltd.
We attach great importance to the shopping experience of every customer, thank you for choosing btbccp.com!
