Return and Exchange Policy
Welcome to shop btbccp.com fashion apparel! To protect your shopping rights and make your shopping worry-free, we have formulated the following clear and convenient return and exchange policy, please read it carefully:
1. Return and Exchange Conditions
Return and Exchange Period: Within 30 days from the date you sign for the goods, if you are not satisfied with the goods, you can apply for a return or exchange.
Goods Status: The returned goods must be in a brand new state, including but not limited to no signs of wear, complete tags, complete accessories (if any), no washing, no damage, no stains, etc., and will not affect secondary sales.
Voucher requirements: When applying for a return or exchange, please be sure to provide the original order number and purchase receipt so that we can quickly verify and process it.
2. Return and Exchange Process
Online application: Log in to btbccp.com, enter the "My Order" page, find the corresponding order and click "Apply for Return and Exchange", select the reason for return or exchange, and fill in the relevant information to submit the application.
Review and processing: We will complete the review within 1-2 working days after receiving your application, and inform you of the review results by email or internal message.
Returning goods: After the review is passed, please pack the goods properly, attach the order information (printable order details page), and send them to the following address:
Return address: Building 4, No. 1588, Xinyang Road, Lingang New Area, China (Shanghai) Pilot Free Trade Zone
It is recommended to choose a traceable logistics method to return the goods and keep the logistics order number for querying logistics information.
Acceptance and processing: We will inspect and accept the returned goods within 3-5 working days after receiving them. If the goods meet the return and exchange conditions, we will process a refund or exchange for you according to your application.
III. Refund and Exchange Instructions
Refund method: The refund will be returned to your payment account. The specific arrival time varies depending on the payment method:
Credit card payment: usually takes 3-7 working days
Electronic payment such as PayPal: generally completed within 1-3 working days
Exchange processing: If you apply for an exchange, we will re-ship you as soon as possible after confirming that the returned goods have been received and meet the exchange conditions. If the goods are out of stock, we will contact you in time to negotiate a solution.
IV. Notes
Free return and exchange: We provide you with a 30-day free return and exchange service for the entire store. You do not need to bear the shipping cost of the returned goods (you need to pay in advance, and we will return it after the platform review).
Return and exchange due to non-quality issues: Returns and exchanges due to personal preferences, inappropriate sizes, and other non-product quality issues will be accepted if the goods meet the return and exchange conditions.
Quality Problem Handling: If the product has quality problems (such as damage, defects, not consistent with the description, etc.), please explain the situation in detail and provide photos and other evidence when applying for return or exchange. After verification, we will give priority to it and bear the round-trip shipping costs.
V. Contact Us
If you have any questions or need help during the return or exchange process, please feel free to contact our 24-hour online customer service:
Tel: 17838332825
Email: service@btbccp.com
Shanghai Da Ke Shu Technology Co., Ltd.
Address: Building 4, No. 1588, Xinyang Road, Lingang New Area, China (Shanghai) Pilot Free Trade Zone
Thank you for your understanding and support, and wish you a happy shopping!
